How to Train Your Techs to Ask for Reviews (With Scripts That Work)
You could be doing the best work in your market, but if your field techs don’t ask for reviews, your reputation won’t reflect it.
Technicians are the face of your company. They build trust in-person — and they’re your most powerful asset for generating consistent, authentic 5-star reviews.
Here’s how to train, equip, and motivate them to ask the right way.
Why Techs Are Your Best Review Drivers
- They have face-to-face interaction with the customer
- The job is fresh in the customer’s mind
- Trust and rapport are already built
When a tech asks in person, the review feels more like a favor to a real person — not a generic company request.
Step 1: Add the Ask Into Your Job Workflow
Make asking for a review part of the closing process, just like collecting payment or reviewing the work done.
- Job done?
- Walkthrough complete?
- Ask for a review.
This consistency makes it easier for your techs to remember and more natural for customers to respond.
Step 2: Give Them a Simple, Confident Script
Techs don’t need to sell the review. They just need a line that’s clear and confident.
Starter Scripts:
- "If you were happy with the service today, a quick Google review would mean a lot."
- "Our company grows through word of mouth, and reviews help other homeowners know they can trust us."
- "I’ll send you a quick text with the link to leave a review. It just takes a minute."
Role-play this in training. Practice makes it natural.
Step 3: Make It Easy With Tools and Leave-Behinds
Don’t rely on memory. Make the process frictionless for the customer.
Equip techs with:
- QR code cards that go to your review link
- Mobile-friendly review link in your CRM or invoicing tool
- Follow-up text message sent as part of job completion
Bonus: Include a visual step-by-step on how to leave a review.
Step 4: Incentivize and Celebrate Review Wins
Make reviews a team goal, not just an ask.
Ideas to build momentum:
- Run monthly contests: tech with most reviews wins a prize
- Shout out great reviews in team meetings
- Tie reviews to performance bonuses or SPIFFs
People repeat what gets rewarded and recognized.
Step 5: Track and Coach Consistently
Use your review tool or CRM to:
- Track how many reviews each tech generates
- Spot trends in language or timing
- Identify techs who need help remembering to ask
This isn’t about pressure. It’s about support and consistency.
Conclusion
Your field team already delivers 5-star service. Let’s make sure they help capture 5-star reviews, too.
With a simple script, a repeatable process, and a bit of motivation, your techs can become your strongest reputation builders.
